Frequently Asked Question

Frequently Asked Questions (FAQ)

Welcome to the Charmed Home FAQ section! Below you’ll find answers to the most common questions we receive. If you still need help, feel free to reach out through our Contact Us page.

Shipping & Delivery

Q: How long does shipping take?
A:

  • United States: 7–14 business days

  • International: 14–31 business days
    Please note that shipping times may vary depending on customs and postal delays in your region.

Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Shipping times vary by destination.

Q: How can I track my order?
A: Once your order has shipped, tracking information will be uploaded as soon as it's available. You can check your order status on our Track Your Order page.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original condition. Please visit our Returns Policy page for instructions.

Q: Can I exchange an item?
A: At the moment, we do not offer direct exchanges. You can return your item and place a new order for the desired product.

Orders & Payments

Q: I made a mistake in my order. Can I change or cancel it?
A: If your order hasn't been processed yet, we may be able to make changes. Please contact us as soon as possible with your order number and the correction.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Q: Why didn't I receive a confirmation email?
A: Please check your spam/junk folder first. If it's not there, you may have entered your email address incorrectly. Contact our support team and we’ll help you out.

Other Questions

Q: Are your products ethically made?
A: Yes, at Charmed Home we work with suppliers who share our values of sustainability and ethical production.

Q: Do you offer gift wrapping or personalized notes?
A: At this time, we do not offer gift wrapping services. We’re working on adding this option in the near future!

Q: How do I contact customer service?
A: You can reach us through the Contact Us form on our website or email us at charmedhome6@gmail.com. We typically respond within 24–48 hours.